Refund & Cancellation Policy

1. Subscriptions

You can cancel a Monthly, Quarterly, or Yearly subscription at any time; cancellation stops the next renewal and your plan remains active until the end of the paid period. Subscription credits do not roll over between cycles.

2. Credit packs

Pay-as-you-go and Lifetime packs are one-time purchases of fixed credits that never expire. Because credits are delivered instantly, pack purchases are generally non-refundable once any credits have been consumed.

3. Refund eligibility

• Accidental duplicate purchases.
• Technical failures on our side that prevented delivery of purchased credits.
• Statutory rights that cannot be waived (including any applicable consumer cooling-off rights).

4. How to request

Email support@authorisemail.com with subject “Refund request”, your account email, and the purchase details. We aim to resolve requests within 7 business days.